Conditions
Legal Information
Travel2football A/S
co/ entegrate creative
Nybrogade 22, st
DK-1203 Copenhagen K
Denmark
Company reg no DK-31256496
Contact information:
Tel: +45 2683 2525
Mail: info@travel2football.com
General
This website – travel2football.com is fully owned and operated by Travel2football A/S, a private company incorporated under the laws of the Denmark (hereinafter “the Company”).
Matchday hospitality bookings
Your booking is confirmed when your payment has been received and you have received your order confirmation via e-mail.
Travel2football A/S reserve the rights to upgrade booked ticket to a better hospitality category/package.
Confirmed bookings cannot be cancelled, refunded or changed. Weekend Matches are played during the weekend on Friday, Saturday, Sunday or Monday, weekday matches are played on Tuesday, Wednesday, Thursday depending on Live Television Coverage. Your tickets will be valid for the match regardless of final match date and kick off time.
Cancellation of your ticket package:
Confirmed ticket packages cannot be cancelled or refunded.
However, should your chosen match be postponed due to FA Cup, Capital One Cup or weather conditions, it will be possible to keep your booking for the new match date or cancel your package with full refund.
Match Tickets:
Your Match Tickets and Itinerary will be delivered as e-tickets or left for collection. Please check the delivery details for the Club you are going to visit.
In general Tottenham, Liverpool and Arsenal tickets will be forwarded via e-mail as E-tickets.
Chelsea, Manchester United and Barcelona tickets are left for collection at our central pick up location or as stadium pick up.
Check all clubs delivery details here!
Live TV Coverage:
Some matches are selected for Live TV coverage to be played on Friday night, Sunday or Monday night, usually Live TV matches are confirmed around 3-4 weeks before the match.
Travel2football are not responsible for any cost to change your flights, hotel or other parts of your trip not booked at Travel2football. It is your own responsibility to check with the Clubs, in the news or at our website for confirmed dates and Kick off time.
Payments
Privacy Policy
The Company is committed to preserving the privacy of the users via this Site. To learn about how the Company protects your personal information, such as your name and address, refer to the Company’s Privacy Policy here!
Except as set forth in the Privacy Policy or in these Terms, your personal information will be deemed to be confidential. Any non-personal information or material sent to the Company and/or provided by you through this Site will generally be deemed to NOT be confidential. You understand and agree that we may disclose information about you if we believe in good faith that we are required to do so by law or legal process, to respond to claims, or to protect the rights, property, or safety of the Company or others, or as stated in our Privacy Policy.
This site is following the Transaction cancellations policy as stated in the European Law Number 31997L0007, DIRECTIVE 97/7/EC (May 20, 1997) for the protection of consumers in respect of distance contracts, it is clearly written that once a client submits a booking for transport (flight, bus, etc) or accommodation (hotels, apartments, etc) or catering or leisure services or leisure events (tickets), the client is not permitted to cancel the booking. In the event of cancellation by the User, no refund will be given.
Force Majeure – any shortcomings in relation to the execution of the services provided through the Site cannot be attributed to a party should these not be due to the fault of the party or when said party cannot be deemed responsible for them in accordance with the law, the Terms and Conditions or according to generally accepted standards. The Company may invoke force majeure should the Company’s shortcoming be partly or fully, but not limited to, the result of war, mobilization, riots, flooding, fire, accidents, strikes, occupations, measures set by the government, non-delivery of required tickets to the Company by third parties and other unforeseen events.
In case the organizers have postponed a match, no refund will be offered. The tickets for the original date of the event are valid for the rescheduled event.
Event date and time are subject to change – these changes are not controlled by the company but by the official organizer – you are advised to check occasionally the correct date and time and make your personal arrangements for attending the match on the new date and time.
The company will not be responsible for any event date being changed.
Event Location and stadium are subject to change – these changes are not controlled by the company but by the official organizer – you are advised to check occasionally the correct Location and stadium and make your personal arrangements for attending the match on the new Location and stadium.
The company will not be responsible for any event Location and stadium being changed and there will be no refund or additional payment for price differences due to the Location and stadium change.
You are advised to check occasionally the correct date and time and make your personal arrangements for attending the match on the new date and time.
In case of a mistakenly wrong category of tickets delivery by the Company, the User will be reimbursed with the difference between the categories in accordance with the prices of the tickets as published in the website on the actual date of purchase. In case you have received an upgraded category, you will not be charged with the difference.
In the event that tickets for non adjacent seats were mistakenly delivered, you will be reimbursed with an amount of 10% – 15% of the price of the ticket paid by you, based on the distance between the seats. Please note that non adjacent seats means there are two or more seats between to the sides, diagonal or above.
The only liability of the company is to obtain tickets according to the categories shown on site.
The company will not be held responsible for any Stadium seating problems occur such as uncomfortable seats / restricted view / other fan’s behavior etc.
If the Company fails to deliver a compatible ticket to the event, due to reasons attributable to the company, the Company’s only obligation and liability will be limited to a refund up to a maximum of 100% of the ticket price of each ticket not delivered.
Any refund made by the company, will be made with the same means of payment that was used by the user.
Coupons: The company reserves the right to issue a coupon voucher codes equivalent to any real sum of money. The full instructions on how to use the coupon code and the expiration date specified in an email sent to the client.
Please note: There will not be any form of refund due to price difference – only extra payment in case that the new event will be more expensive.
** Please note : For “Away Section” tickets – there will be no cancellations / refunds at all.